General Refund Policy

Thank you for purchasing from NoMercyMC. We strive to ensure the satisfaction of all our customers. Due to the digital nature of our products and services, all purchases are generally considered final. Once a digital item has been delivered to your in-game account, it cannot be returned.

Circumstances for Refunds

Refunds may be considered in exceptional cases, including:

Technical Issues

• If an item fails to deliver due to a technical issue on our end.
• If an item does not function as described on our store.

Double Charges

• If you were charged multiple times for the same item due to a payment error.

Service Unavailability

• If our server permanently closes or the relevant game mode is removed within 30 days of your purchase.

Refund Exclusions

Refunds will not be issued for the following reasons:

• Change of mind or buyer's remorse
• Accidental purchases
• Dissatisfaction with an item that functions as described
• Unauthorized purchases made from your account (ensure your account is secured)
• Server changes or updates that affect the value of a purchase
• Temporary server outages or maintenance
• Being banned from the server for rule violations (purchases remain with your account)

Refund Request Process

If you believe you qualify for a refund, please follow these steps:

1. Submit a refund request within 7 days of your purchase date.
2. Include your Minecraft username, order number, and purchase date.
3. Clearly explain the reason for your request and attach any supporting evidence.

Refund requests are reviewed on a case-by-case basis, and we aim to respond within 5 business days.

Refund Processing

If your refund request is approved:

• The refund will be issued to your original payment method.
• Processing times depend on your payment provider (typically 5-10 business days).
• The purchased item may be removed from your account.

Contact Information

If you have questions or need to submit a refund request, please contact us using one of the methods below:

Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes your acceptance of the revised policy.